Our Reputation Precedes Us

 


70th Year Anniversary

Bob Penkhus has been serving Colorado Springs since 1951, and we don't plan on stopping anytime soon. We love being a part of this beautiful community. Thank you for letting us serve you for 70 years, and we can't wait to serve you for another 70... And beyond.
 

BBB EXCELLENCE IN CUSTOMER SERVICE AWARD Bob Penkhus was 1 of the 4 award recipients of the BBB Excellence in customer service in 2020. "BBB of Southern Colorado has recognized businesses for superior customer service since 1995. businesses that espouse the best practices in customer service ultimately make our community a better place."

Bob Penkhus has been Better Business Bureau Accredited since 12/1/1980 with an A+ Rating.


DEALER RATER DEALER OF THE YEAR AWARD


DealerRater's Dealer of the Year awards are given to car dealerships that have the highest PowerScore™ in their brand category at both the national level as well as the state/provincial level.


In order to qualify for a Dealer of the Year award, a dealership must meet the following criteria:


  • Minimum of 25 reviews on DealerRater for the previous calendar year.
  • Minimum of 1 positive review in each calendar quarter of the previous calendar year.
  • Average rating greater than 4.0 (out of a maximum of 5.0) for reviews received during the previous calendar year.
  • Must not have been blacklisted during the previous calendar year.
  • To rank dealerships and determine the Dealers of the Year, a PowerScore™ is calculated for each dealership on DealerRater.com. The dealership with the highest PowerScore for each award category (by brand for each State/Province, as well as nationally) will receive a Dealer of the Year award.


 


 

DEALER RATER CONSUMER SATISFACTION AWARD


For all dealerships which meet the minimum criteria (listed below) for the award, a percentage of the top-performing dealers based on their PowerScore will receive a Consumer Satisfaction Award.


In order to qualify for a Consumer Satisfaction Award, a dealership must meet the following criteria:


• Minimum of 25 reviews on DealerRater for the previous calendar year.

• Minimum of 1 positive review in each calendar quarter of the previous calendar year.

• Average rating greater than 4.0 (out of a maximum of 5.0) for reviews received during the previous calendar year.

• Must not have been blacklisted during the previous calendar year.


For all dealers that meet the above criteria, a PowerScore will be calculated based on the dealer's performance on DealerRater over the previous calendar year. A percentage of the top performing dealers, based on their PowerScore, will receive the award.



CARFAX 2020 TOP-RATED DEALER AWARD


An average of 4.6 stars out of a possible five stars. The select group of dealers are being celebrated for their commitment to building consumer confidence through exceptional service and customer care.


 
 

CARGURUS TOP RATED DEALER 2021


Dealership had a dealer rating of 4.5 stars or higher and verified customer reviews to conclude 2020. You have continued to persevere through the pandemic, delivering exceptional customer service, and recognized as a top performing dealer.




REVIEWS / Don't just take our word for it



★★★★★

Truly a service-oriented dealer! Best car purchasing experience ever! So easy, from finding the car on their website to talking to Ben Gallentine, who's an extremely knowledgeable sales manager, to delivering my new car to my front door and driving my trade-in back!🌟🌟🌟🌟🌟🌟🌟🌟🌟🌟🌟🌟🌟🌟🌟🌟🌟🌟



★★★★★

Staff is very professional, helpful, and knowledgeable. Clean environment and great customer service. My service contact was Brian. He's not on the list below but deserves a 5-star rating for a job well done!!



★★★★★

I always feel welcome and supported coming here, and I do not feel they are out to get my money. I feel comfortable telling them to give me a list of important to least important issues that need fixed on my car, then they take the time to explain to me each item on the list. This place is amazing, and I highly recommend them to everyone I know.



★★★★★

This past Friday I took delivery on my 2020 XC90 to compliment my fantastic 2014 XC60! The experience was as great as the first time, and Mr. Bruce Leiva, my Volvo Sales Associate, was outstanding in every way. Bob Penkhus Volvo is definitely a no-hassle automobile dealership and they make the car buying experience an enjoyable encounter. I recommend Bob Penkhus Mazda Volkswagen Volvo to any potential car buyer as the dealership to go to for an unmatched auto shopping experience. Plus their service department and team of motivated staff members are sure to please. Be it a Mazda, Volkswagen, or Volvo product, Bob Penkhus is the dealership to trust for the best auto shopping/buying experience.



★★★★★

Been a customer for almost 25 years. Both service and purchase of vehicles - one Mazda, two Volvo's. Excellent service from Chris Sherban. Service has improved with Chris.



★★★★★

Bryn was most helpful, walking me through all the bells and whistles.  My husband appreciated working with William.  There were no games or haggling, just cut to the chase with the final pricing.  I felt like they dealt with us in an honest and ethical manner.