Here at Bob Penkhus Volvo Mazda Volkswagen Mitsubishi, we strive to provide positive experiences for all of our customers, in sales, service, parts and support.

How To Ensure Your Review is Posted:
  • Review the actual dealership.   Please do not focus on an individual car or manufacturer.
  • Focus on one dealership.   Please do not mention specific competitors or other Web sites.  
  • Keep details about pricing, fees, and discounts subtle.  These can be time-sensitive or dependent on multiple variables so we don't want to mislead other shoppers.  If content in any way references a specific price of an automobile, or surrounding fees (destination fee, etc.), the review will be rejected.  Very general references to a product being, for example, a "good value" or having a "great price" are fine.  
  • Please do not write a review using computer equipment available at the dealership.  Your review may not get posted to the site.  
  • Explain why a dealership received the ratings you have given them.  Reviews with context provide more information to consumers and more guidance to dealers.  
  • Please be honest.  If you had a poor experience, please explain why.  Likewise, if you had a positive experience, please explain what went well. 
  • Including names of personnel at the dealership is acceptable.   Please remember to be honest and respectful, as we utilize these reviews for internal guidance.  
  • Consumers should be careful about posting your own full name in the review. If you want to identify yourself, that's fine, but please be aware that your review is public.  
  • Please use casual language and avoid profanity or name-calling. This includes any profanity in the form of an acronym or spelled out with characters: @&#, etc.  
  • Please be timely.  Reviews are more relevant when they are recent.  
  • Have fun!   Don't be afraid to show your personality - but please remember the other guidelines.